[Speed Gibson,
Thursday February 24, 2005 at 9:57pm]
Government that works!
As you may recall, I lost my mother last month. The time came to begin probate today. My siblings and I ventured downtown to the Hennepin County Government Center. Besides the various forms, my briefcase was stuffed with all manner of documentation such as her birth certificate, wedding license, etc. We had decided to file pro se as the information the Registrar had sent me appeared simple enough, but I wanted to be prepared.
I was pleasantly surprised how professional and how helpful the Registrar was, and without any dry comments or questions as to why we didn't hire an attorney. The entire process is well-designed, not at all bureaucratic. Every step has a clear and valid purpose. And it is well run as I noted.
We in the blogosphere are quick to criticize government. Allow me be to be as quick to praise as in this case. The folks over at the Department of Public Safety could learn a lot about customer service from the 4th District Probate Court.
I was pleasantly surprised how professional and how helpful the Registrar was, and without any dry comments or questions as to why we didn't hire an attorney. The entire process is well-designed, not at all bureaucratic. Every step has a clear and valid purpose. And it is well run as I noted.
We in the blogosphere are quick to criticize government. Allow me be to be as quick to praise as in this case. The folks over at the Department of Public Safety could learn a lot about customer service from the 4th District Probate Court.