Middle Class Transit
The primary weapon is one size fits all service, starting with the fleet. There are no buses with anything approaching the creature comforts found in the cheapest of new cars. All that's up to date are the fare boxes. Also out of date is the downtown centric model, one that doesn't take middle class workers to their suburban jobs. Transfering downtown adds an hour to many trips, and waiting for a bus on Hennepin Avenue isn't for the faint of heart.
Light Rail may at least be a step in reversing this. Trouble is, LRT never will be able to carry enough passengers. The same money invested in modern, more upscale buses would have benefited far more.